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Privacy Policy

Effective Date: August 12, 2026

JTG Plumbing (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data of our customers, website visitors, and service recipients. This Privacy Policy applies to personal data collected through our website at jtgplumbing.com (the “Site”) and through our plumbing, repair, installation, and related home services.

This Policy is designed to comply with applicable privacy laws, including the Utah Consumer Privacy Act (UCPA).

1. Categories of Personal Data We Collect

Under the UCPA, “Personal Data” means information that is linked or reasonably linkable to an identified or identifiable individual. We collect the following categories of Personal Data depending on how you interact with us:

  • Identifiers & Contact Details:Full name, phone number, email address, physical mailing/service address, and account login details.
  • Commercial & Service Information: Records of plumbing services requested or rendered, service quotes, billing history, property access notes, and customer support inquiries.
  • Financial Information: Payment card details (processed securely via third-party merchant processors), check details, and billing records required to complete service transactions.
  • Internet & Network Activity: IP address, browser type, device information, operating system, pages viewed on jtgplumbing.com, link clicks, and standard web log data collected via cookies or similar technologies.
  • Geolocation Data: General location derived from your IP address or specific service address provided to dispatch technicians.

2. Purposes for Processing Personal Data

We process your Personal Data for specific, limited business purposes:

  • Service Delivery: Scheduling, dispatching, and providing plumbing, maintenance, repair, and installation services at your residential or commercial property.
  • Customer Support & Communication: Responding to inquiries, sending service reminders, providing quote estimates, sending invoices, and following up on service quality.
  • Payment Processing: Processing payments and preventing fraudulent transactions.
  • Website Improvement & Analytics: Monitoring website traffic, diagnosing technical issues, and optimizing site performance and user experience.
  • Marketing & Advertising:Informing you of special offers, seasonal maintenance tips, and relevant service updates (you may opt out at any time).
  • Legal & Security Obligations:Protecting against identity theft, fraud, harassment, or illegal acts, enforcing our agreements, and complying with legal obligations.

3. Disclosure of Personal Data to Third Parties

We do not sell your personal data for monetary consideration.However, we may share your Personal Data with third parties and service processors under the following circumstances:

Recipient CategoryPurpose of SharingCategories of Data Shared
Service ProcessorsIT hosting, CRM software, payment processing, dispatch/scheduling tools, and customer support systems.Identifiers, service history, billing information.
Marketing & Analytics PartnersWebsite analytics (e.g., Google Analytics) and digital promotional partners.Internet activity, standard device identifiers.
Legal & Regulatory AuthoritiesWhen required by law, subpoena, court order, or to protect the rights, property, and safety of JTG Plumbing or others.Applicable data as mandated by legal request.

All third-party processors are bound by contractual duties of confidentiality and are required to protect your personal data in accordance with UCPA standards.

4. Your Rights Under the Utah Consumer Privacy Act (UCPA)

If you are a resident of Utah acting in an individual or household capacity, the UCPA grants you specific rights regarding your Personal Data:

  1. Right to Access & Confirm:You have the right to confirm whether JTG Plumbing is processing your Personal Data and to access that data.
  2. Right to Data Portability:You have the right to obtain a copy of the Personal Data you previously provided to us in a readily usable, portable format.
  3. Right to Delete:You have the right to request the deletion of Personal Data that you provided directly to us.
  4. Right to Correct:You have the right to request the correction of inaccurate Personal Data we hold about you.
  5. Right to Opt-Out:You have the right to opt out of the processing of your Personal Data for targeted advertising or the sale of Personal Data.
  6. Right to Non-Discrimination:We will not discriminate against you (e.g., deny service or alter pricing) for exercising any of your UCPA privacy rights.

5. How to Exercise Your Privacy Rights

To submit a request to access, delete, correct, or obtain a copy of your Personal Data, please contact us through one of the following methods:

  • Email: info@jtgplumbing.com
  • Phone: (801) 694-0393

Verification Process:

To protect your privacy and security, we must verify your identity before fulfilling your request. We will match the information in your request with the records in our system (such as verifying your name, email, or service history).

Response Timing:

Under the UCPA, we will respond to verifiable consumer requests within 45 days of receipt. If reasonably necessary, we may extend this period by an additional 45 days, in which case we will notify you within the initial response window explaining the reason for the delay.

6. Targeted Advertising and Sales Opt-Out

JTG Plumbing does not sell personal data for monetary payment.

If we engage in targeted advertising using third-party tracking pixels or cookies on jtgplumbing.com, you can opt out at any time by:

  • Clicking the “Do Not Sell or Share My Personal Information / Opt-Out” link in our website footer.
  • Adjusting your browser settings to reject third-party tracking cookies or using a browser-based Global Privacy Control (GPC) signal.

7. Sensitive Personal Data

Under the UCPA, “Sensitive Data” includes information regarding racial/ethnic origin, religious beliefs, citizenship status, medical history, genetic/biometric data, or precise geolocation.

JTG Plumbing does not intentionally collect or process sensitive personal data. If we ever need to process sensitive personal data, we will provide you with clear notice and an opportunity to opt out prior to processing.

8. Children’s Privacy

Our website and services are intended for homeowners and general consumer audiences over the age of 18. We do not knowingly collect Personal Data from children under the age of 13. If we learn we have collected Personal Data from a child under 13 without verified parental consent under COPPA, we will delete that information immediately.

9. Data Security & Retention

We maintain administrative, technical, and physical safeguards designed to protect the security, confidentiality, and integrity of your Personal Data. We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, resolve disputes, maintain accounting records, and comply with legal requirements.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our legal obligations, business operations, or website practices. When updates are posted, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Policy regularly.

11. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data handling practices under the UCPA, please reach out to us:

  • Company Name: JTG Plumbing
  • Website: jtgplumbing.com
  • Email: info@jtgplumbing.com
  • Phone: (801) 694-0393